Nivera Pets
Frequently asked questions
The answers pet parents ask for most.
How long does shipping take?
Orders are prepared within 1 business day. The delivery estimate for your ZIP code is shown at checkout before you pay.
Do you provide tracking?
Yes. A tracking link is emailed as soon as the package ships.
What is your return policy?
You have 30 days from delivery to request a return or exchange for unused items in their original packaging. The Returns & refunds page has the full process.
How can I contact support?
Email support@niverapets.shop. We're available Monday to Friday, 9am–6pm ET and reply within 1 business day.
Is checkout secure?
Yes. Payment runs on Shopify's encrypted checkout — we never see or store your card details.
How does Buy 1 Get 1 Free work?
Add 2 eligible products to your cart and the lower-priced item is automatically free at checkout. No code needed.
Where do you ship?
Throughout the United States. Shipping is free on orders over $35; below that, rates appear at checkout.
What happens if my package arrives damaged?
Email support@niverapets.shop with your order number and photos of the item and packaging. We'll arrange a replacement or a refund.
Can I change or cancel my order?
Contact support as soon as possible. If the order hasn't shipped yet, we can usually update or cancel it.